Terms of Service

1. About Fresh Fleek

This website is operated by:

Fresh Fleek sells clothing, accessories and other fashion-related products through this website.

2. Products, Prices and Availability

We take reasonable care to ensure product descriptions, photographs, colours, measurements, availability and prices are accurate. Product colours may appear slightly different depending on screen settings, and small variations in measurements or finishes may occur due to manufacturing. Review relevant product description, material information, care instructions and size guide before placing an order.

All products are subject to availability. Adding a product to shopping basket does not reserve it. Prices are displayed in pounds sterling and include VAT where applicable. Delivery charges and mandatory costs will be shown before purchase.

We may correct an obvious pricing, stock or product-information error before accepting an order. Where affected paid order cannot reasonably be fulfilled, we will cancel it and provide refund.

3. Orders and Payment

When you place an order, you are responsible for ensuring products, quantities, sizes, contact details, billing information and delivery address are correct. Automatic acknowledgement confirms receipt only. Binding contract forms when Fresh Fleek sends order acceptance or dispatch confirmation.

We may reject or cancel order before acceptance where product unavailable, payment cannot be authorised, customer information incomplete, technical error occurred, or fraud or unlawful activity is suspected.

Available payment methods show during checkout. By submitting payment details, you confirm information is accurate and you are authorised to use selected payment method. Where payment has been taken for an order cancelled by us, amount paid will be refunded using original payment method unless another method is agreed.

4. Delivery

Available delivery methods, charges and estimated delivery times will be shown during checkout. Unless another delivery period agreed, we will deliver without undue delay and normally within 30 days after contract formed.

Delivery dates are estimates unless Fresh Fleek expressly confirms particular date is essential. Delays may occur because of carrier disruption, severe weather, public holidays, customs procedures, unusually high order volumes or other circumstances outside reasonable control.

Fresh Fleek remains responsible for products until received by you or person authorised by you. Contact us promptly if order is delayed, lost, damaged during delivery or marked delivered but cannot be located.

5. Cancellation, Returns and Refunds

Customers purchasing online generally have right to cancel order within 14 days without reason. Cancellation period normally begins day after you, or person authorised by you, receives products.

Send clear cancellation request to [customer service email] before cancellation period expires. You may use cancellation form at end of these Terms. After notifying us, return products within 14 days to [full return address].

Unless products are faulty, damaged or incorrectly supplied, you normally pay direct return cost. We may reduce refund where product value is diminished because it was handled beyond what was reasonably necessary to inspect nature, characteristics and fit.

Products should not be worn for extended periods, washed, altered, damaged or returned with stains, strong odours or removed hygiene protection.

Where you validly cancel order, we refund product price and least expensive standard delivery option. Refunds use original payment method within 14 days after returned products or proof of posting is received.

Statutory cancellation right may not apply to personalised, made-to-order, or certain sealed hygiene products. This does not affect rights where product is faulty, damaged, incorrectly supplied or materially different from description.

6. Faulty or Incorrect Products

Products supplied by Fresh Fleek must be of satisfactory quality, suitable for intended purpose and consistent with description. Contact us as soon as reasonably possible if product is faulty, damaged, materially different from description, incorrectly sized or coloured, or missing from package.

We may request order number, issue description and relevant photographs. Remedy may include replacement, suitable repair, price reduction, or full or partial refund.

Fresh Fleek covers reasonable return costs where product is faulty, damaged before delivery or incorrectly supplied. Voluntary return or exchange policy is additional to statutory UK consumer rights.

7. Website Use, Privacy and Liability

You must not use website for unlawful or fraudulent purposes, gain unauthorised system access, interfere with website operation, introduce malicious software, use unauthorised payment information or copy website content commercially without permission.

Fresh Fleek name, logo, photography, graphics, product descriptions, videos and website design are owned by or licensed to Fresh Fleek and protected by intellectual-property laws.

We process personal information under Privacy Policy and Cookie Policy. Nothing in these Terms excludes or limits liability where unlawful, including death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory consumer rights that cannot legally be restricted.

Fresh Fleek is responsible for reasonably foreseeable losses from breach of contract or failure to exercise reasonable care. We are not responsible for losses not reasonably foreseeable or caused by inaccurate customer information.

8. Changes, Governing Law and Contact

We may update these Terms to reflect changes in business, website, products, services or legal obligations. Current version will be published with latest revision date. Changes will not retrospectively reduce rights relating to order accepted before updated Terms took effect.

These Terms are governed by laws of [England and Wales / Scotland / Northern Ireland]. Customers retain mandatory consumer protections available under laws applying to them.

For questions, cancellation requests, returns, complaints or product issues, please contact: