Accessibility

1. Our Accessibility Commitment

We aim to design, develop and maintain our website in a way that allows customers to browse products, understand product information, select sizes, complete purchases, manage orders and contact our customer service team as independently as possible. Where reasonably practicable, we aim to follow the Web Content Accessibility Guidelines, or WCAG 2.2, at Level AA, which provide internationally recognised recommendations for making digital content more perceivable, operable, understandable and robust.

We consider accessibility when creating new pages, publishing product information, adding images, updating navigation, introducing forms and developing new website features. We also aim to provide reasonable adjustments where a customer experiences difficulty accessing our products, services or information.

2. Using the Fresh Fleek Website

We aim to ensure that the website can be navigated using a keyboard, that headings and links are clearly structured, that meaningful images include appropriate alternative text and that buttons, form fields and other interactive elements are clearly labelled. We also aim to maintain readable text, sufficient colour contrast, understandable error messages, consistent navigation and page layouts that remain usable when customers zoom in or adjust the display settings on their device.

The accessibility features available to you may depend on your browser, device and operating system. Most modern browsers and devices allow users to increase text size, zoom into pages, adjust colour and contrast settings, use voice control, enable screen-reading software or navigate using a keyboard instead of a mouse. Fresh Fleek cannot control every browser or device setting, but we aim to ensure that the website works with commonly used accessibility tools and assistive technologies.

3. Accessibility Status and Known Limitations

Fresh Fleek aims to conform to WCAG 2.2 Level AA where reasonably possible. The current accessibility status of this website is [fully conformant / partially conformant / not yet assessed], based on [an internal accessibility review / automated testing / manual testing / an independent accessibility audit] completed on [date]. The website should only be described as fully conformant after its content, navigation, forms and essential shopping functions have been appropriately assessed.

At the time of publication, [we are not aware of any significant accessibility limitations / we are working to resolve the accessibility limitations described below]. Known issues may include [insert known issues, such as missing alternative text, insufficient colour contrast, keyboard-navigation difficulties, inaccessible documents, videos without captions or accessibility limitations within third-party payment and delivery services].

Some parts of the website may rely on third-party services, including payment providers, delivery platforms, embedded social media content or other external tools. Although Fresh Fleek may not have complete control over the accessibility of these services, we will consider reported accessibility issues, communicate relevant concerns to the provider and seek a reasonable alternative where one is available.

4. Accessibility Support and Feedback

Please contact Fresh Fleek if you experience difficulty using any part of the website, cannot access particular product or order information, need assistance completing a purchase or require information in a different format. Depending on the nature of the request and the available resources, we will consider providing information in an accessible format such as plain text, large print or another suitable digital format.

When reporting an accessibility problem, please include the address of the affected page, a brief description of the difficulty, the browser or device you are using and the type of assistance or alternative format you require. Providing this information will help us investigate the issue and respond more effectively. We aim to acknowledge accessibility enquiries within [number] working days and provide a response, solution or progress update within [number] working days.

For accessibility assistance or feedback, please contact:

Fresh Fleek
Email: [Accessibility or customer service email]
Telephone: [Telephone number]
Postal address: [Registered business address]
Customer service hours: [Days, operating hours and time zone]

5. Review of This Statement

This Accessibility Statement was prepared on [date] and last reviewed on [date]. We may update it following accessibility testing, changes to the website, the introduction of new products or services, customer feedback or changes to relevant accessibility requirements.

Fresh Fleek will continue to review its website and consider reasonable improvements to make its online content, shopping functions and customer support more accessible. While we aim to provide an accessible experience, accessibility is an ongoing process and customers are encouraged to contact us whenever they encounter a barrier or require additional support.